We believe that when clients purchase JobOps to manage their businesses more efficiently, they are investing in more than just software. They are purchasing the value-added experience of our software support professionals.

Our dedicated support team is knowledgeable, friendly and committed to resolving issues, questions, or problems that may arise when using JobOps with Sage MAS 90 and MAS 200.

Installation, Implementation, Training, Telephone Support, Modifications
To supplement the local support of our certified reseller channel, our support services include dedicated telephone, fax and web support on an “as needed? basis. Our support team works closely with our consulting and development teams to leverage our collective experience and knowledge for rapid case resolution and uncovering additional ways we can help our clients through our consulting capabilities.

Remote Access and the JobOps Knowledge Base
To maximize service for our JobOps clients, we are able to access their systems remotely using commercial communications software. This approach allows our support technicians to share in the client’s experience first hand, and determine the possible cause and solution more quickly and more cost effectively than requiring on-site support. Our internal Customer Relationship Management (CRM) system allows us to quickly view previous conversations with our clients and understand the resolution status of open issues. In addition, the CRM system allows us to use the JobOps knowledge base, to quickly identify previously proven resolutions, providing our JobOps clients with quick responses.

Contact JobOps Support
Phone: 800.815.8485
email: support@jobops.com